Privacy Policy

Last updated: January 2025

1. Introduction

Tree Problems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tree services in the Northern Beaches area.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Property address
• Service requirements and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed directly before and after accessing our website

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our tree services
• Process your service requests and quotations
• Send you service confirmations and updates
• Respond to your comments, questions, and requests
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third parties that perform services for us (e.g., payment processing, email delivery)
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: With your consent for any other purpose

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: 0416 108 433
• Email: treeproblem@gmail.com
• Service Area: Northern Beaches, Sydney, NSW